FAQs

A LIST OF FREQUENTLY ASKED QUESTIONS

 

What is the delivery time on your Custom Dress Shirts?

Once you complete an order for one of our custom dress shirts, we begin the process of getting that shirt to you as quickly as possible. We aim to have your shirt(s) delivered to you within 14-18 days in the United Sates. Other destinations may have a longer delivery time. We apologize for this inconvenience in advance.

Can I rush a delivery?

Rush delivery is not available for our custom dress shirts. Our other products such as casual shirts, jackets and accessories are available for special delivery using one of our shipping options available.

What countries do you ship to besides the U.S.?

We currently ship to Canada, Mexico, the United Kingdom and many other countries. We offer shipping to these countries through our available shipping options such as USPS, FedEx and UPS.

What is your return policy?

We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund. Items are eligible to be returned if they are unwashed and unworn, or defective. Returns and exchanges have up to 45 days to return or exchange items purchased at Poor Little Rich Boy. Returns and exchanges must be accompanied by your original receipt of purchase.

How do I cancel my order?

To change or cancel an order, call within 30 minutes of placing your order online (see our phone numbers below). Our automated processes fill orders extremely quickly, so the time window for changes or cancellations is very small.

How can I talk to someone about my order?

Customer service is available to take your call Monday through Friday from 9am to 6pm PST. Please contact us by email using our Contact Us page. Please call 415-494-7907 during business hours and leave a message and we will return your phone call as soon as possible.