Updated 5/13/2021 20:00
Can I rush a delivery?
Rush delivery is not available for our custom dress shirts. Our other products such as casual shirts, jackets and accessories are available for special delivery using one of our shipping options available.
What countries do you ship to besides the U.S.?
We currently ship to Canada, Mexico, the United Kingdom and many other countries. We offer shipping to these countries through our available shipping options such as USPS, FedEx and UPS.
What is your return policy?
We hope you love what you ordered but in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style or issue you a quick refund. Merchandise is eligible to be returned if it is unwashed, unused, unaltered, does not contain any signs of wear (including odors or stains) or if the item is defective. Items must be in the same condition in which they were received with all tags attached and in the original packaging. Returns will be accepted up to 30 days from the delivery date for orders from the Poorlitterichboy.com website. Exchanges will be accepted up to 14 days of the delivery date for orders from the Poorlitterichboy.com website.
All Returns and Exchanges must be accompanied by your original receipt of purchase. Customer is responsible for shipping fees for returns and exchanges. Please send all returns to:
Poor Little Rich Boy
4200 Park Blvd #622
Oakland, CA 94602
Refunds will be processed within 2-7 days after your return is received. Timing of your refund will depend on your banks policy.
How do I cancel my order?
To change or cancel an order, call within 30 minutes of placing your order online (see our phone numbers below). Our automated processes fill orders extremely quickly, so the time window for changes or cancellations is very small.
How can I talk to someone about my order?
Customer service is available to take your call Monday through Friday from 9am to 6pm PST. Please contact us by email using our Contact Us page. Please call 415-494-7907 during business hours and leave a message and we will return your phone call as soon as possible.